Refunds and Returns Policy

Introduction

At Betopic, we are committed to providing high-quality handmade woolen products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, our Refunds and Returns Policy outlines your options for returning or exchanging items.

Return Policy

1. Eligibility for Returns

  • Time Frame: Returns must be initiated within [X] days of receiving your order.
  • Condition: Items must be unused, unworn, and in their original packaging with all tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required to process your return.

2. Non-Returnable Items

  • Custom Orders: Personalized or custom-made items are non-returnable unless they arrive damaged or defective.
  • Sale Items: Items purchased on sale or with a discount are final sale and cannot be returned.

Return Process

1. Initiating a Return

  • Contact Us: To start a return, contact our customer service team at [email protected] with your order number and reason for return.
  • Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

2. Shipping Your Return

  • Packaging: Pack your item securely in its original packaging, including any accessories, manuals, and documentation.
  • Shipping Label: Attach the provided shipping label to the package. If a return shipping label is not provided, you will be responsible for return shipping costs.
  • Tracking: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit.

3. Inspection and Processing

  • Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
  • Processing Time: Returns are typically processed within [X] business days of receipt. We will notify you once your return has been processed.

Refund Policy

1. Refund Eligibility

  • Refunds are issued for eligible returned items that meet our return criteria.

2. Refund Method

  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase. If you used a credit card, it may take several business days for the refund to appear on your statement.
  • Store Credit: In some cases, we may offer the option of store credit for future purchases.

3. Non-Refundable Costs

  • Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong item, defective product).
  • Return Shipping: Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

Exchange Policy

1. Eligibility for Exchanges

  • Exchanges are available for items of equal or lesser value. Items must be in their original condition and packaging.

2. Exchange Process

  • Contact Us: To initiate an exchange, contact our customer service team at [email protected] with your order number and details of the item you wish to exchange.
  • Return Original Item: Follow the return process outlined above to send back the original item.
  • Receive New Item: Once we receive and inspect the original item, we will process the exchange and send the new item to you.

Damaged or Defective Items

1. Reporting Issues

  • Contact Us: If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and photos of the damage or defect.
  • Resolution: We will work with you to resolve the issue promptly, which may include sending a replacement item or issuing a refund.

Contact Us

If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer service team at:

Betopic

Address: 4186 Cameron Road, Buffalo,  New York, United States.

Email: [email protected]

Contact: 716-471-0382

Thank you for shopping with Betopic. We value your business and are committed to ensuring a positive shopping experience.